1. Introduction
Welcome to Hero Networks24 Inc.. These Terms of Use govern your access to and use of our wireless internet services. By subscribing or using our service, you agree to these terms.
2. Service Description
We provide wireless internet access subject to:
- Network availability and coverage
- Signal strength and environmental conditions
- Fair usage and network management policies
We do not guarantee uninterrupted or error-free service.
3. Eligibility
You must:
- Be at least 18 years old or have parental/ guardian consent
- Provide accurate and complete registration information
4. Acceptable Use Policy (AUP)
You agree not to use our service to:
❌ Illegal Activities
- Violate any applicable laws or regulations
- Engage in fraud, hacking, or identity theft
❌ Network Abuse
- Distribute malware, viruses, or harmful code
- Attempt unauthorized access to systems or networks
- Interfere with network performance or security
❌ Content Misuse
- Transmit unlawful, harmful, or abusive content
- Infringe intellectual property rights
❌ Excessive Usage / Abuse
- Use the service in a way that negatively affects other users
- Circumvent bandwidth limits or fair usage policies
We reserve the right to suspend or terminate service for violations.
5. Fair Usage Policy (FUP)
To ensure network quality:
- Bandwidth may be throttled after exceeding certain amount of data usage (GB)
- Priority may be given to standard usage over heavy usage
6. Installation and Equipment
- Equipment remains the property of Hero Networks24 Inc. unless otherwise stated
- You are responsible for loss, theft, or damage
- Unauthorized tampering is prohibited
7. Payment Terms
- Fees must be paid in advance (monthly or as agreed)
- Late payments may result in suspension or termination
- Prices may change with prior notice
8. Service Availability
We are not liable for interruptions caused by:
- Weather or environmental conditions
- Power outages
- Third-party infrastructure issues
- Maintenance or upgrades
9. Suspension and Termination
We may suspend or terminate your service if:
- You breach these terms
- Payments are overdue
- Your usage harms the network or other users
You may cancel your service with 31 Days notice.
10. Limitation of Liability
We are not liable for:
- Loss of data, profits, or business
- Indirect or consequential damages
- Service interruptions beyond our control
11. Privacy
Your use of our service is also governed by our Privacy Policy, which explains how we collect and use your personal information.
12. Compliance with Law
You agree to comply with all applicable laws and regulations, including requirements set by the Independent Communications Authority of South Africa (ICASA).
13. Changes to Terms
We may update these Terms at any time. Continued use of the service means you accept the updated terms.
14. Governing Law
These Terms are governed by the laws of South Africa.
15. Contact Information
For support or questions:
- Email: info@hero24.co.za
- Phone: 013 004 0726
