1. Introduction
Welcome to Hero Networks24 Inc.. We respect your privacy and are committed to protecting your personal information in accordance with applicable laws, including the Protection of Personal Information Act (“POPIA”).
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of personal information:
- Name and surname
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely via third-party providers)
- IP address and browsing behavior
3. How We Collect Information
We collect information when you:
- Place an order
- Create an account
- Subscribe to our newsletter
- Contact us for support
- Browse our website (via cookies and tracking tools)
4. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your purchases
- Improve our website and services
- Send marketing emails (only if you opt in)
- Comply with legal obligations
5. Sharing Your Information
We do not sell your personal information. We may share it with:
- Payment processors (e.g., PayFast, Paystack and Netcash)
- Shipping and courier partners
- Service providers (e.g., website hosting, analytics)
- Legal authorities when required by law
6. Cookies and Tracking Technologies
We use cookies to:
- Improve user experience
- Analyze website traffic
- Remember your preferences
You can disable cookies in your browser settings.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from:
- Unauthorized access
- Loss or misuse
However, no online system is 100% secure.
8. Your Rights (Under POPIA)
You have the right to:
- Access your personal information
- Correct or update your information
- Request deletion of your data
- Object to processing for marketing purposes
To exercise these rights, contact us at info@hero24.co.za
9. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and accounting requirements
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
12. Contact Us
If you have questions about this Privacy Policy or your personal data, contact:
- Email: info@hero24.co.za
- Phone: 013 004 0726
