1. Returns
We accept returns within 14 days of delivery. To be eligible:
- Items must be unused, unworn, and in original packaging
- Proof of purchase (receipt or order number) is required
Certain items are non-returnable, including:
- Gift cards
- Downloadable/digital products
- Personal care items (if opened)
2. Refunds
Once we receive and inspect your return:
- We will notify you of approval or rejection.
- If approved, your refund will be processed within 7 days.
- Refunds will be issued to your original payment method.
3. Exchanges
We only replace items if they are:
- Defective
- Arrived Damaged
- Incorrect item sent
To request an exchange, contact us at 013 004 0726 or email: info@hero24.co.za
4. Shipping Returns
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable
- We recommend using a trackable shipping service
5. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company (processing time may vary)
- Contact your bank
If you’ve done all of this and still haven’t received your refund, contact us at support@hero24.co.za
6. Contact Us
For any questions about returns and refunds, contact:
Email: info@hero24.co.za
Phone: 013 004 0726
